Privacy Policy

At Ximi Vogue Kenya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our stores, website, or interact with us online or offline.

  1. Information We Collect

We may collect personal information when you:

  • Make a purchase in-store or online
  • Subscribe to our newsletter or promotions
  • Contact us through our website, social media, or customer service
  • Participate in surveys, giveaways, or campaigns

This information may include:

  • Name, email address, phone number, and delivery address
  • Payment details (processed securely through trusted providers)
  • Feedback, messages, or product reviews
  • Device information (such as browser type and IP address when you visit our site)
  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate updates, offers, and promotions
  • Improve our products, services, and customer experience
  • Respond to inquiries and provide support
  • Comply with legal or regulatory obligations
  1. How We Protect Your Data

We use secure servers and encryption tools to keep your data safe.
Access to your personal information is limited to authorized personnel only.
We do not sell, rent, or trade your personal data to third parties.

  1. Sharing Information

We may share limited information with trusted third-party partners who help us operate our business — such as payment processors, delivery services, or marketing platforms.
These partners are required to protect your data and use it only for agreed purposes.

  1. Cookies and Website Data

Our website may use cookies to enhance your browsing experience.
Cookies help us understand which pages are most popular and allow us to improve site functionality.
You can disable cookies through your browser settings, but some parts of the site may not work properly without them.

  1. Your Rights

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise these rights, contact us at [email protected] or 0705294168