Returns Policy

We arrange a return so we can inspect the fault. If it can't be repaired, we replace it if it's in stock. If it isn't, you choose product(s) of similar value. This doesn't cover faults from abuse, misuse, accident or neglect.

Refunds are made within 5 working days, and only when a faulty item can't be replaced or fixed, or when an online purchase is out of stock or unavailable. We don't refund a change of mind or a wrong choice.

Digital products have a one-week warranty. They are tested before they leave the shop. Other products have no warranty.

Prices are in KSh and include 16% VAT. Sale, promotion and special-offer items have a fixed price with no further reduction. Products are subject to stock availability, and accessories shown in images are not included.

Call or WhatsApp customer care on 0705 294 168.